The product management and user experience teams at Blackboard make it our primary goal to listen, constantly seeking out how we can be of service.

We’ve heard about the struggle for some educators to keep up with their active learners; we’ve also seen the scrutiny that is applied when institutions are faced with retention goals; we know the value that our ANGEL instructors are enjoying from the WhoDunIt report. All this and more led us to an investment in giving educators a tool to that made spotting the risks simple, so they can spend their time working with students to help them improve.

Over 330 customers helped us achieve the final design of the Retention Center. Members of the Blackboard Idea Exchange responded to surveys about how they assess risk and even what to name this feature. Instructional Designers talked with us about the conversations they have with the faculty members on their campuses as they help them deal with student retention challenges. Instructors talked with us about their needs, and spent time usability testing the details of the design itself.

In our final testing, the words most commonly selected by instructors to describe the feature were: organized, customizable, desirable, relevant, motivating, and empowering. Those last two really made an impact on us; we knew this feature was going to help educators. After one professor tested the feature she commented, “It motivates me to think about how I can help the students improve and succeed. I want to use it.”

Are you an educator? Get motivated. Be empowered. Check out the new Retention Center in Blackboard Learn. We know you’ll love it.

Did you help us design the Retention Center? Give us a shout out on Twitter! Want to help us in the future? Make sure you’re signed up for the BIE.

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