Photo Professor Daniel DiStasio posed for this photograph in the lobby at Keiser University's Administrative office in Ft. Lauderdale, FL

Enhanced Instructor-Student Communication with Blackboard Learn


Article originally published on E-Learn Magazine on Jul 11, 2017 – Click here for the Spanish version

Keiser University was established 40 years ago as a health care services-oriented school to meet the economic and workforce needs in Florida. From their first and main campus in Fort Lauderdale, Keiser has expanded to 19 campuses across Florida, one campus in Nicaragua, and another in Shanghai. It is Florida’s third largest private non-profit and regionally accredited university, offering over 100 undergraduate and graduate degree programs in Business, Criminal Justice, Health Care, Technology, Hospitality and Education.

Daniel DiStasio’s job is multifaceted, but he thinks of himself mainly as an English professor. At Keiser University, he is the Department Chair for General Education in the Online Division, and works with faculty on several areas of General Education to assist them on their online class delivery. Daniel is also a course developer and a member of Keiser’s Instructional Design team. He has been working in online education for nine years and has been using Blackboard for the past six years, ever since Keiser adopted the learning management system (LMS). He spoke to Blackboard about how the university optimizes communication with students using Blackboard Learn across all campuses.

The Online Environment at Keiser University

All Keiser campuses have face-to-face courses that are now also entirely supported by an online companion or hybrid courses, which are utilized to collect grades and to offer an online component to students. Within that scope, the Online Division offers students the possibility to earn their degrees entirely online. Keiser offers up to 300 online classes per month, which can be accessed by students in all campuses.

Using Blackboard Learn Tools to Optimize Communication With Students

Keiser offers four-week intensive courses that typically require students’ engagement on discussion boards at least three days per week. The discussions are all graded and usually, there’s a minimum time requirement for instructors to reply to students. In order for communication to flow, it’s important that throughout the course, and in particular on the discussion boards, the reply time is quick to engage the student in the topic at hand. Multimedia content can also be shared through the discussion boards so it is recommended to avoid only using text, as even the smallest visual support makes a big difference.

These requirements help strengthen faculty-student communication by taking their interactions one step further. For example, when asking specific questions while interpreting a poem or a literary fragment, students should think for themselves instead of paraphrasing. The instructor can then configure the discussion so that students can only view other threads after they write a post about the topic being discussed, which can have surprising results compared to just asking students to write voluntarily. Discussion boards are a course participation component that is graded, therefore, discussion content is only fully available for one week to encourage rich interactions within that timeframe. For discussions that may need to be referred back to for the entirety of the course, instructors can change the student settings from “participant” to “reader” and have the content always available for their review. Lastly, instructors can subscribe to threads so that when a student posts a question, they are instantly notified via e-mail to answer as soon as possible.

At Keiser, instructors are also required to offer one-hour live sessions each week using Blackboard Collaborate, which can be recorded and are available at any time. When first using the tool, it is common for instructors to display a PowerPoint presentation and talk through it at first. In Professor DiStasio’s experience, his understanding and use of the tool has changed over time. He currently takes students via screen sharing to the online classroom itself in order to read, reflect and discuss each assignment. He can share Microsoft Word documents, and if there is an assignment to be reviewed, he can demonstrate his approach to it. Some courses at Keiser require students to deliver speeches and oral presentations using their webcams. And, when students require assistance, Blackboard Collaborate allows instructors to hold one-on-one sessions. Some even use it to record instructions or sessions that are then saved and archived for students to view later.

Across different campuses, as is the case at Keiser, the use of a single LMS makes the online classroom experience totally seamless for instructors and students. Today, for any course, whether on-campus or not, students are all enrolled through the same LMS version. Moreover, the university’s library is fully online, and for every discipline and course students and staff have access to endless resources. In the case of the Nicaragua campus, for instance, Keiser has an entire Latin-American division where students can earn their undergraduate to master’s degree fully in Spanish, while having access to resources from all other campuses.


Photos by: AFP – Andrew Innerarity