Though you may have never heard of the Centers for Medicare & Medicaid Services (CMS), they play a crucial, behind-the-scenes role in the American healthcare system.  CMS’s important work includes promoting effective, up-to-date health care coverage and ensuring quality care for beneficiaries.   The face of CMS is its team of 6,500 surveyors responsible for examining hospitals, nursing homes, home health agencies and ambulatory centers to make sure that they comply with Medicare and Medicaid regulations.

The task of training the CMS team is a formidable one: surveyors are spread over twelve time zones, travel up to 80% of the time, and must maintain a broad knowledge base within the ever-changing healthcare industry.  When CMS needed a way to make this compliance training more manageable, they turned to Blackboard Learn for the following reasons:

  • Ease of Access:  Even when traveling extensively, surveyors are able to stay connected to their course material and their peers online.
  • Consistence of Message: Since course materials are updated from a central point, the latest federal guidelines can be accurately and consistently delivered to the entire surveyor team.
  • Capacity to Integrate Training and Tool into a Single Portal: All instructional resources can be combined at one online “location.”
  • Availability to Provide a Blended Learning Experience: CMS places great emphasis on combining experiential practice, collaboration, learner preparation, and instructor guidance and feedback –all of which Blackboard Learn can integrate seamlessly.

Government organizations like CMS must provide consistent, comprehensive training to teams across the country, even in the face of policy changes and tightening budgets.  Online and mobile technologies, like those CMS utilizes, are key components to learning and training in this dynamic environment. Visit our website to find out how Blackboard Learn can help your organization utilize today’s training technologies in a cost-effective way, and read the entire CMS case study here.

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