Professional Education

Blackboard recently partnered with GovLoop to host “Generation Switch: How to Transfer Boomer Brilliance to Tech-Savvy New Hires,” a webinar on the importance of knowledge sharing within government agencies.  The presentation was led by Jeffrey Vargas, the Chief Learning Officer of the U.S. Commodity Futures Trading Commission.

The topic of knowledge transfer has been of particular interest within government (and on our blog) largely due to the convergence of the multigenerational workforce and the increasing use of technology in government.  Vargas began his presentation by discussing how these new technologies, if properly used, can bring the various generations together so they can better understand and learn from one another.

Vargas went on to explain that knowledge transfer has become particularly relevant due to the upcoming retirement of the Baby Boomers, who represent the largest population in government. Before the Boomers retire, it will be critical for new employees learn what takes to fill in Boomers’ leadership roles and areas of expertise. However, several notable challenges prevent knowledge transfer between Boomers and younger generations, namely:

• Little infrastructure to support it
• Lack of consistency and continuity within knowledge sharing programs
• Difficulty in bringing all generations to define and execute knowledge transfer

To overcome these challenges, Vargas argues that technology has to be a game changer, since it can give a voice to younger, more tech-savvy  generation, meet educational desires of all age groups, and offers information that is easy to access, accurate, relevant, enjoyable, and has great utility.

Before technology can be adopted to foster knowledge transfer, however, agencies should run pilot programs and internal marketing campaigns so employees can have a clear understanding of its importance. Some of Vargas’s specific recommendations include:

• Meeting with your CLO to discuss knowledge transfer and earn buy-in
• Being proactive and test new education platforms like including MOOCs or iTunesU
• Offering to serve in a mentoring role to lead by example

Are you fostering knowledge transfer within your government agency? How can we use technology to enhance government training while also encouraging knowledge sharing?  Please share your thoughts with us in the comments below, and view full presentation on this topic by clicking here!

Later this month, ASTD will be hosting their annual conference in Dallas,
Texas. This conference is a great opportunity to meet with learning and training experts across industries to see what technologies and innovations are improving the way we learn at work.

Whether you will be attending the conference in-person or will be following along online, there are plenty of ways you can engage with Blackboard during ASTD 2013. Here are a few of our favorites:

1. Attend informative sessions on “On-Boarding Best Practices: Ramp Up, Report Out” on Monday, May 20^th and “Your Missing Link: Measuring Sales Training ROI Through CRM” on Tuesday, May 21^st to learn key strategies and technologies that can help your company align business goals with training.

2. Learn from training technology experts at the Blackboard booth 227, who will be on-hand to discuss your professional learning needs and to demonstrate some of our latest training solutions.

3. Put your social media skills into practice by following @BlackboardProEd and #ASTD2013 throughout the conference, including updates from our sessions and the keynote presentations.

See you in Dallas!

Those of us who have influential mentors in our lives understand the importance of wisdom passed down from those who share their personal or professional experiences. The importance of mentorship is particularly relevant to today’s government employees. Especially as the Baby Boomer generation prepares to retire, agencies must help capture their decades of institutional and subject matter expertise while passing it on to the upcoming generation of government leaders.

This practice of knowledge transfer, where a group’s knowledge is captured and shared with future users, sounds easy enough to do. But with the increasing use of technology by younger employees and other divides in today’s multi-generational workforce, agencies have a unique opportunity to find creative ways to foster a culture of knowledge sharing.

Here are three strategies that government agencies of all sizes can use to help facilitate knowledge transfer:

1.)  Provide opportunities for observation: Many of today’s new government employees are used to an interactive, hand-on learning experience. By providing opportunities for intra-agency internships and shadowing, they can learn by observing and working with more experienced employees. These opportunities can also show new employees the larger mission of their agency, which is a proven method to retain future leaders.

One of the greatest challenges for today’s military is maintaining high levels of cybersecurity while also leveraging the latest online technologies. With the release of Federal Cloud Computing Initiative, for example, all government organizations—including the military—were tasked with adopting cloud computing strategies to reduce costs and increase internal collaboration without sacrificing security.

At Blackboard, we are excited to be playing an active role in helping the U.S. Army reach these cloud computing goals. As discussed in a recent DefenseNews article by Joe Gould, Blackboard is managing a pilot program to take some of the Army’s nonsensitive educational material to the cloud through this safe, mobile-friendly platform.

Perhaps the greatest achievement of Blackboard’s role this pilot program has been making Army learning more accessible, as the article states:

“You’re seeing more students bringing their own mobile devices to class, and they are used to accessing their class materials wherever they’re at, whether it’s a soccer game, the library or waiting for the bus,” said Lt. Col. Ben Ring, who leads the program at CGSC. “But when students came here, we were restricting them.”

The Army Distributed Learning Program is considering plans to place nonsensitive educational material for noncommissioned officers in a dot-com environment. It may also duplicate the CGSC effort at other institutions, like the Army War College in Carlisle, Pa., and the Army Sergeants Major Academy at Fort Bliss, Texas, said Helen Remily, the ADLP capability manager.

“The bottom line is the Army’s training and education is no longer episodic at brick and mortar institutions. It’s a continuum of learning that occurs throughout an individual’s Army career, leveraging distributed learning technology,” Remily said.

Leading the way as an early-adopter into the cloud, the Army can spend less time with technical oversight of their server hardware and more valuable time on their “24/7 mission” from anywhere anytime. You can read the rest of Gould’s article “Army’s learning cloud means accessible class materials” by clicking here, and visit our website learn more about Blackboard’s military learning solutions.