Congratulations are in order to Blackboard customer Jiffy Lube International, which has earned the top spot in Training Magazine‘s 2014 Training Top 125 rankings.
Jiffy Lube earned this distinction for training on new services, customer service skills, and leadership that resulted in a 900 percent increase in the number of stores at 100 percent certification, a reduction in turnover, and a 93 percent franchisee approval rating. Jiffy Lube has experienced eight consecutive years of increased average revenue per customer and improved customer service scores.
Jiffy Lube developed a virtual instructor-led training (VILT) version of an online course on specialty oil products using Blackboard’s online collaboration technology, helping the company deliver more training while saving on travel and meeting costs. The course, “Empower the Customer – Oil Selection,” was designed to educate Jiffy Lube customer service advisors on the benefits of specialty motor oils so they could better communicate with customers based on their vehicle manufacturer recommendations and driving habits.
Training programs like Jiffy Lube’s are so successful because they are contributing to the organization’s bottom line by driving down costs and even scaling across geographic boundaries by eliminating the need to fly in franchisees from all over the world to a central headquarters. They are also helping organizations get new hires up to speed and performing at a high level quickly while giving new employees opportunities to train up and help their chances for advancement.
We are proud to work with so many companies like Jiffy Lube that are leveraging training for the benefit their entire business. You can read the full article and learn more about their recognition in Training Magazine. Learn more about how Blackboard can help your organization achieve similar results here.