You know the saying, so I won’t bother you by repeating it, but suffice it to say that we had a GOOD time two weeks ago at BbWorld ‘08. The days were filled, but the enthusiasm of clients and staff attending the annual global users conference was seemingly tireless.
For those of you that were able to join us in Las Vegas, hopefully you had a chance to sit in on at least one of our Blackboard Managed Hosting sessions or presentations. Before re-capping events, I want to pass along the link to our new Managed Hosting Wiki page. Visit the Wiki for up-to-date information about our services and policies. Log in here using your Behind the Blackboard login and password.
In Las Vegas, I presented on the ecological benefits of Blackboard Managed Hosting in our exhibit hall booth. In the 20-minute presentation, I demonstrated how the scale of our operations, as well as the technology that we use at all levels of the Blackboard reference architecture, help us to reduce the annual power draw of an average, medium- or large-size Blackboard client from approximately 28,000 kWh to under 6,500 kWh!
And just a dice’s throw away from the booth, my colleague, Alex Kissal, director of Business Development for Blackboard Managed Hosting, provided an insider view of our data centers in a session titled “Take Your Technology to the Next Level.”
Alex showed pictures of some of the infrastructure that we have in place to help support our promise of 99.7% reliability. This included the massive diesel generators and fuel tanks, and the latest version of Dell servers. Alex’s presentation also included screenshots of our monitoring tools and a photo of our high-tech Network Operations Center (see above), where members of our staff of more than 100 TSMs, engineers and other professionals work together to provide the fully managed hosting service you’ve come to expect.
The entire Blackboard Managed Hosting staff, including Senior Vice President Jay Robertson and Vice President Harry Choi, and many others also enjoyed re-connecting with some of you who we’ve known for years, while meeting others of you for the first time, at the client reception.
If you weren’t able to attend BbWorld ‘08, all is not lost. Although we can’t possibly re-create the experience in full, we invite you to visit the Managed Hosting website for additional information, resources and more. At that site, you’ll be able to register for and download:
- a recorded webinar describing how Blackboard Managed Hosting supports energy conservation
- the new Blackboard Managed Hosting Decision Guide that provides a convenient self-assessment tool which may prove useful in evaluating areas where managed hosting can provide the infrastructure that you can feel comfortable relying upon to make Blackboard software available to your students and staff
Before BbWorld, I posted an entry about grading our performance during the event. I’ll give us a solid "B." Please send your feedback on how you thought things went. When you have a chance, pass along your thoughts to your client manager.