In case you missed it, Ray Henderson blogged last week about, reflecting on 2011, looking ahead to 2012 and what we mean by “The Ocho.” Originally posted on Ray H Blog on January 10, 2012: Over the course of the year, I enjoy a large quantity of anecdotal feedback on how we’re doing – emails, client meetings, Tweets, etc. – but it’s our client satisfaction surveys that give me the best overall view of our progress. These are the numbers I look at to see how well we’re doing. In the spirit of 2011 review, I’ll share news of the direction in those surveys, alongside a couple of key milestones we reached this year in the digital content and open education areas. I’ll also preview some of the news you can expect from us in early 2012. Improving the Experience Since I arrived at Blackboard we’ve made the improvement of our product and service quality a tremendous focus. We needed to be much better in these areas, and we committed a great deal to the effort with more staff, resources and new programs. By far, this has been the biggest priority for us as a company during my time at Blackboard. To read the full letter, please click here to jump to Ray’s Blog.