Uncategorized

A year ago my boss said to me, "Jan, congratulations!  You are our new representative to the IMS and other standards organizations."  A week later I flew halfway around the world to Melbourne, Australia for my first IMS Quarterly Meeting in February 2005. 

As the newbie in the IMS Content Packagine specification Working Group I didn’t know what to expect.  My first day was spent sitting attentively while trying to absorb as much information as possible (think drinking from a fire hose).  On day two I joined the discussion of the fate of the "IsVisible" flag in the specification.  By the end of that afternoon I was named the new Working Group co-chair and my adventures had just begun.

There are lots of fun and interesting people working at Blackboard but few with a fan base all their own.  Today we’re highlighting Volker Kleinschmidt.

Jan Poston Day:  What do you do at Blackboard?
Volker Kleinschmidt:  I’m a Client Support Engineer.  Aside from troubleshooting product issues and resolving performance problems, I am responsible for handling case escalation to Product Development, prioritizing issues, communicating between Product Development and clients, and training fellow support technicians.