Blackboard Blogs

Not Yet Satisfied

The User Experience team in Product Development is tasked with being the advocate for you, Blackboard users. So how do we do that? We ask questions, we watch you use Blackboard software, we read your enhancement requests, we read your bugs reported, we listen to your ideas, we try to replicate what you do in your Blackboard system. With every project we tackle, we aim to increase the amount of user research that serves to influence the design of what is delivered in the product. Here are the types of things we’ve done with you this year:

New Web Site, Evolving Us

Over the weekend we launched the new Blackboard.com.  Web site updates aren't typically news, but in this case I want to send out a heads up because of the change in our company that the completely new site reflects.  I summarized that change in a letter on the site.  Check it out.  Short story, I hope you get a sense for our evolving mission and solutions, and how they can help you.  As well as for the more straightforward communicator we’re trying to become as an organization.

Take a look.  And if you have a second, let us know what you think.  Either through the site or tell me directly at CEO@blackboard.com.

New Blackboard Suggestion Box

Recommending an enhancement or improvement to a Blackboard product or service has just become easier.  One now only needs to drop a simple entry virtually into the Blackboard Suggestion Box, which was highlighted in an article in the December issue of the Blackboard K-12 Bulletin:

"The Suggestion Box is a single place for all client product suggestions, whether the idea originated as an individual client request, as a part of a users group discussion, during a meeting with your client manager or through any other channel. Upon receipt, a Blackboard product manager will review your suggestion to better understand the challenges you or your organization are facing and you’ll be notified via e-mail that your suggestion has been received."