The Byrds famously sang “Turn! Turn! Turn! To everything there is a season…”
At Blackboard, we don’t sing as much (or as well) as they did, but we do have a song. It starts “Learn! Learn! Learn! To every question there is an answer…”
For questions relating to using Blackboard Learn, those answers are in a new self-help portal for students and faculty, Behind the Blackboard. (No relation to VH1’s Behind the Music. That spreads scandal. This saves time.)
Behind the Blackboard contains a bounty of information for both faculty and students. It’s divided into two main sections, Self Service (info from Blackboard itself) and Community Resources (info from Blackboard users).
Self Service highlights:
We’re excited to announce that we’ll be holding an ANGEL Community Webinar on October 18th at 2:00 pm ET to share a client-influenced roadmap for the ANGEL LMS 8.0.
When we announced the indefinite extension of ANGEL’s end of life earlier this year, we also said we would invest in select enhancements to ANGEL 8.0. We held an ANGEL Suggestion Squad during the summer to solicit the community’s input to help us determine where to make those investments. The ANGEL Community Webinar is your opportunity to hear that input and learn where we’ll be investing in ANGEL 8.0 over the coming year.
In his BbWorld 2012 keynote address, Ray Henderson, Blackboard’s CTO and President of Academic Platforms, provided his annual report card on how Blackboard is doing against the fundamentals. Ray gave the Client Support fundamental a check plus, meaning we’re honoring the commitments we’ve made and we’ve made significant forward progress in improving the client support experience. Ray cited our improving close rates (fulfilling a promise from three years ago to bring them up to the level of ANGEL Learning), the benefits of the Upgrade Cohort Program for helping people with change management, and rising client satisfaction scores.
But that’s all our quantitative perspective.
The more important thing is: What do Blackboard clients think from a qualitative perspective? The pervasive opinion that we heard throughout BbWorld is that you agree; Client Support is fundamentally better than it was two or three years ago.